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Directions: The question contains a sentence/sentences/part thereof followed by four choices. Select from these choices the one which most logically completes the idea contained in the given sentence or part.

It makes me wince when managers grumble that the Internet simply deluges them with customer email,

 
making it difficult for them to pick the grain out of the chaff
making unreasonable demands on their precious time
driving up their customer service costs
with a surfeit of specious complaints

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But how does that in any way drive up their customer service costs