Q. What is online live one-on-one tutoring?

It is tutoring the students through internet. Students and tutors are logged in from their respective computers and tutoring is done through whiteboard technology. Students and tutors can text chat with each other and can also talk to each other through VOIP (Voice over Internet Protocol).

Q. Will it work on the dial-up?

Yes, it will work on the dial-up as well. However, broadband is recommended.

Q. What are the benefits of online tutoring from in-home tutoring?

There are many benefits over in-home tutoring. But, the prominent ones are:

1. Security and convenience of home.
2. Time flexibility.
3. Qualified teachers with the training by a ten year old tutoring company.
4. Affordable.

Q. What are the benefits of online tutoring from STEPS vis-à-vis others?

There are many benefits that make us a preferred choice. Few benefits are:

• We believe that tutoring needs of every child are unique. No two kids can be taught at the same pace and hence follow highly innovative Five Step Approach for tutoring.
• We offer individualized and personalized tutoring to each student.
• Our one-on-one live online tutoring sessions are very effective. 100% tutor time / attention makes learning more focused and enjoyable.
• Our tutors are well qualified and are available 24X7 all round the year.
• You are offered the flexibility to schedule your tutoring sessions as per your need.
• Our tutoring programs are very cost effective.

Q. What are the subjects you tutor in?

We specialize in Math tutoring for K through 12 and Math preparation for SAT and GRE test.

Q. Is the content in line with the state standards?

Yes, a lot of research has gone into it and we are constantly updating our systems accordingly. The tutors are given the required training for aligning their teaching to the state curricula.

Q. Do you have the same tutor for the same student?

It has been observed that almost 85 % of the times the same tutor stays for each student. Only in case of unfavorable circumstances, there is a change.

Q. Will tutors help in completing the homework?

Yes, we have different tutors for different grades who are experienced enough to handle any kind of homework problem.

Q. Will tutors be available immediately?

Yes, tutors are available immediately. As soon as a student logs in, by clicking on a link, he will be connected to a live tutor.

Q. What are the qualifications of your tutors?

Our tutors hold a graduate or a master’s degree in education, science or engineering

Q. How many hours in a week a student is tutored?

Normally students opt for three hours of tutoring in a week. The rest depends on individual student’s need.

Q. What is the cost per session?

Please Click here for the latest information on available tutoring packages.

Q. Do you tutor on weekends as well?

Yes, we tutor all year round 24X7. You may schedule your tutoring session as per your convenience.

Q. What are the system requirements?

Operating System: Windows PC, Mac or Linux
Web Browser: IE 5.5, Mozilla 1.0, Netscape 6, Opera or higher
Flash Player 6 or higher
Microphone (for audio)
Headphone
Pen Mouse (optional)

Q. Give me reference of some of your past students

The testimonials are available on the website, but the contact information is confidential. Moreover, we believe every child has a unique tutoring need. So, why don’t you check for yourself how best we match your expectations, by logging on to a no obligatory FREE demo tutoring session?

Q. Do you have a security check done for your tutors?

Yes our tutors have to pass background check before they can take a live session.

Q. How will I make the payment?

You can make the payment via credit card or debit card or through a paypal account through our secured website. You may Click Here and get started.

Q. What if we pay for long term but decide against it later. Do you refund us the amount?

To satisfy your apprehension, we have a suggestion. Choose the minimum available package and extend the same only when entirely satisfied.

Q. What is the guarantee for an improved score?

Historically, all our students have improved substantially. Our students show remarkable improvement in their grades and feel much more confidant after few hours of tutoring. Regular tutoring takes the child to the next level of achievement.

Q. How will you update the parents about any concern or vice versa?

Every child is allocated an Academic Counselor. The academic counselor stays with the child during the entire course of his/her tutoring and updates the parents with the child’s performance and discusses his/her concerns. Moreover, the student provides written feedbacks on every tutoring session.

Q. My child actively participates in sports. How will the timings be adjusted?

That's the beauty of online tutoring. We offer full flexibility as far as scheduling is concerned He may take the sessions as per his choice but we need to know in advance the day and time of his choice.

Q. I have three children. Do you have a family package?

Yes, we have family packs available for our Monthly tutoring programs. Please contact us for information on available family packs.

Q. Can they take up tutoring at the same time on the same PC?

They may. But, the whole point of taking additional one-on-one lessons would be lost. It will lower the quality of tutoring. The best way out would be a family-pack with different timings for all the children.

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