ACCENT NEUTRALIZATION – 1

Posted by girish seshamani on July 3, 2010

OBJECTIVE

The first reaction of all professionals whenever I used to mention the importance of Accent Neutralization was one of sarcasm and smirk.

When I interacted with these professionals at length, I found one point in common. They were technically very sound in their function. Moreover they were proven performers. But somewhere down the line, the growth stopped. They probably never realized this or probably did not sit down and introspect where they should have been and where they are right now.

As we are all aware, the English Language has become the lingua franca linking businesses across the globe. So it becomes all the more imperative to be fluent in our speech. Fluency is a combination of many factors put together.

Fluency includes your pronunciation, intonation, and use of the right words, flow of language and the rate of speech.

Drawing from my experience of working with multinational organizations,

I have without exception, seen professionals at all levels, having a very limited vocabulary. Moreover the use of colloquial expressions and slang is on the higher side, which makes them look totally unprofessional.

Effective Communication is very simple to define. The target listener should understand the message, in the way you want him to comprehend. If there is a mismatch here, the very purpose of communication gets lost.

Professionals, who rise up the hierarchy very fast, are without exception excellent communicators.

Indians have a very strong regional influence while speaking. In professional parlance it is called as the Mother Tongue Influence (MTI)

When people speak with a very heavy regional accent, people get distracted because the pronunciation is not clear and the class aspect is lost. The net result is your image gets spoilt. I have seen umpteen cases, where professionals have a good vocabulary, but unfortunately their heavily accented English coupled with the rate of speech creates a huge barrier in the communication process, and their reputation also taking a beating.

Neutral Accent is nothing but globally understandable and comprehensible English Language. This means that a person from any part of the world should be able to understand what you are speaking without having to strain him or interrupt you.

People have this wrong notion that they need to imitate a certain accent, as in, American Accent or British Accent. There is absolutely no need to imitate any accent. Your English should be devoid of regional influence.

When professionals speak, using the right word, with excellent pronunciation, intonation and the ideal rate of speech, people perceive you as a classy person and you command lot of respect. Likewise, a very heavy accented pronunciation, puts off the listener, and thereby the very purpose of communication is lost.

Business today is very fast paced, and in order to survive and excel in this cutthroat competition, it is of utmost importance to articulate in diction, and, be globally understood.

Comprehensibility is therefore the ultimate focus.

Now I come to the most critical part. All MBA programs talk about lot of skill sets being developed over a period of two years, but no one talks about the importance of Neutral Accent. Moreover during the selection process, Neutral Accent becomes a very critical skill which is assessed, irrespective of the industry. Lot of people have the misconception that Neutral Accent is confined only to the BPO industry, which is totally wrong. Neutral Accent is not industry specific. It is an essential requirement across all industries and more importantly one of the most critical skills if you want to move up the hierarchy.

Your voice is the means by which you convey your inner thoughts and feelings to the outside world.  It is the outward expression of your inner self.

The English language, its structure and the accent or dialect changes from country to country.  Hence, it is very critical to speak in a globally comprehensible English dialect.

In the second part of this article, I shall cover the problems faced by Indians and the steps to be taken to come to a Neutral Accent.